Before we begin our work, we communicate with our clients to identify the exact issues that they are experiencing. We listen carefully and take notes to ensure that all concerns are addressed during our visit.

• We will arrive within a reasonable amount of time from the initial call for service.
• Patience and determination in identifying the problem.
• We always show professionalism and friendliness at all times during the appointment.
• We are fair and transparent with our diagnosis and pricing.
• We will use all of the tools in our supply to ensure the problem is fixed the first time.

Depending on the reason for the appointment, it would be helpful to have unobstructed access to all components of the ac system, from the condenser outside to the air handler/ductwork inside, and all parts in between.

If the reason for the call is that the unit is frozen, please turn the ac from "cool" to "off", and the fan from "auto" to "on".  This will allow the unit to begin defrosting, which is a must in order to diagnose the cause of a frozen unit.  

The reason for the service call is the deciding factor for how long a call can take.

• A routine system maintenance can take 45 minutes to an hour per system (we prefer to do our maintenances first thing in the morning so we can guarantee a time of arrival, barring any emergencies that may come up).
• Service calls depend on what the problem is and what our diagnosis finds. We will make every effort to make the service call as quick and painless as possible, but our main focus is to be thorough. When we leave, we want to know that our customers' systems are running smoothly and efficiently, and that there are no lingering problems.  

While it is helpful to have you home so that we can speak to you in person and have you show us any areas of concern, we know that life happens.

We operate at the highest of professional levels, so as long as we are provided access to the entirety of the ac system for diagnostic purposes, we can communicate by telephone with you as needed.  Rest assured that we will have your unit back up and running in no time.

We recommend performing a routine maintenance on your ac system at least once a year.

A routine maintenance includes unit, coil, and component cleaning, testing of all operations and controls, and the clearing of drain lines and condensate pans.

However, for older systems, or depending on the type of environment you may live in (heavily wooded, sandy/dusty, etc), we do recommend having a maintenance performed at least twice per year.

HVAC systems have a lot of moving parts to them. Some of those parts require precision and expert knowledge of the system in order for it to operate in the most efficient way possible. Sometimes, even the slightest miscalibration or misplacement can cause your system to perform incorrectly or not at all, which can cost you more in repairs or replacements in the end.

We here at Ragin' Air love what we do, so if you have any hint of a doubt in your mind, let us take care of you!  That way, you can have peace of mind that your ac is being cared for by the best, most expert hands possible.  

When you call Ragin' Air, you are trusting us with your comfort and quality of life. We take that seriously, and will make sure that your HVAC system is operating at its best.  We guarantee our work, or we will do what we can to make it right. That is our promise and our commitment to our clients.

When you allow us to enter your home, we make sure we follow strict protocols to ensure the safety of you, your property, and our technicians.  We are careful when maneuvering within the home, we bring protective materials to make sure your home is protected from any dust or debris caused by our work, we keep our workspace organized and tidy, and we clean up after ourselves. The only trace that we want to leave behind is a better functioning AC!

We honestly have the best crew in town!  We treat our customers how we would want to be treated - with kindness, understanding, honesty, transparency, fairness, and professionalism. We are constantly educating ourselves on the newest and safest equipment there is, while strengthening our already-solid, expert-level knowledge base. We won't stop until the job is done and the customer is satisfied. We want to give our customers the best experience possible. With dedication, motivation, and drive, we strive to be the most trusted HVAC company servicing Lafayette, LA, and the surrounding area.

Yes, we are insured!

Accidents happen, but rest assured that we take every precaution to ensure that safety is at the forefront of every job we do.  We will always make sure that our technicians are well cared for in the event of an accident.  

With our new system/equipment installs, we have a 10-year parts/compressor warranty, as well as a 1-year labor warranty. We take care of registering your new equipment for you so that you can take full advantage of the max warranty term possible.

For service calls, if we do not fix it the first time and the issues persist, we will work with you to make sure that you are satisfied and that your system is restored to working order promptly. We understand that Louisiana summers are nothing to joke about, and that a proper, max-functioning ac is an absolute must!